Privacy Policy
In compliance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights, we inform you about the processing of your personal data. It is essential for us that you fully understand how we manage your personal information.
We commit to being transparent and granting you full control over your data, using clear language and precise options that allow you to decide on the use of your personal information.
If after reviewing this information you have any questions, please feel free to contact us.
We appreciate your trust and cooperation.
Who are we?
Our professional activity is regulated and supervised by the Bank of Spain. For your security and confidence, we provide information about our authorization and the competent supervisory authority:
As authorized financial intermediaries, we are registered in the corresponding official registry. Below, we detail our professional information:
We are at your disposal, do not hesitate to contact us.
What will we use your data for?
In general, your personal data will be used to relate to you and provide you with our services. They may also be used for other activities, such as sending you advertising or promoting our activities.
Why do we need to use your data?
Your personal data is necessary to relate to you and provide you with our services. In this regard, we will provide you with a series of options to clearly and simply decide on the use of your personal information.
Who will have access to the information we request?
In general, only the duly authorized personnel of our entity will have knowledge of the information we request. Likewise, those entities that need access to your information in order to provide you with our services will also have knowledge of it. Additionally, both public and private entities to whom we are legally obliged to provide your personal data may also have access to it.
How will we protect your data?
We will protect your data with effective security measures based on the risks involved in the use of your information. To this end, our entity has approved a Data Protection Policy, and annual audits and controls are conducted to ensure that your personal data is secure at all times.
How long will we retain your data?
We will retain your data throughout our relationship and for as long as required by law. Once the applicable legal periods have expired, we will proceed to securely and environmentally-friendly delete them.
What are your data protection rights?
As the holder of your personal data, you have the following rights that you can exercise at any time by contacting us:
Right of Access
To know what personal data we have about you and how we process it.
Right of Rectification
To request the correction of inaccurate or incomplete data.
Right of Erasure ('right to be forgotten')
To request the deletion of your data when it is no longer necessary for the purposes that motivated its collection or when you withdraw your consent.
Right to Restriction of processing
To request that we limit the use of your data under certain circumstances.
Right to Object
To object to the processing of your data for reasons related to your particular situation.
Right to Data Portability
To receive your data in a structured, commonly used format to transmit it to another data controller.
To exercise these rights, you can contact us through written communication accompanied by a copy of a document that proves your identity.
Can you withdraw your consent if you change your mind later?
You can withdraw your consent at any time if you change your mind about the use of your data.
If you believe your rights have been disregarded, where can you file a complaint?
If you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through one of the following means:
- Electronic office: www.agpd.es
- Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001-Madrid
- Telephone: Telf. 901 100 099 or 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency incurs no cost, and it is not necessary to hire a lawyer or solicitor.
Do we create profiles about you?
Our policy is not to create profiles of the users of our services. However, there may be situations where, for service provision, commercial, or other reasons, we may need to create profiles about you. In such cases, we will implement effective security measures to protect your information at all times from unauthorized persons seeking to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained. However, if we need to use your data for other activities, we will always seek your prior permission through clear options that will allow you to decide on this matter.